Terms of service

ABOUT OUR SERVICES

Accepting these Terms

Welcome to LunaLove Fashion! This Terms of Service agreement (“Terms”) is between you (“you” or “your”) and LunaLove Fashion (“we,” “our,” “us,” “LunaLove Fashion”), and governs your access to and use of our website located at lunalovefashion.com (and any successor site thereto) (the “Site”) and related services, including product rental and sale services (together with the Site and the Content (as defined below), the “Services”). These Terms also apply to in-person rentals and sales, which are part of the Services. 

Please review these Terms carefully; by accessing or using any of the Services, including by creating an Account (as defined below), you acknowledge that you have read, understood, and agreed to be bound by these Terms. 

These Terms are a legally binding contract between you and LunaLove Fashion. By accepting these Terms, you represent that you are an individual of legal age to form a binding contract or, if you are not, that you have obtained parental or guardian consent to enter into these Terms. Your access to and use of the Services in any way also means that you agree to all of these Terms, and these Terms will remain in effect while you access or use the Services. These Terms incorporate by reference any additional terms and conditions posted by LunaLove Fashion through the Site or otherwise made available to you by LunaLove Fashion, and you understand and agree that by accessing or using any of our Services, you agree to also comply with all Additional Terms.

How to Access LunaLove Fashion Services

To use the Services, you may be required to sign up for an account (your “Account”), select a password and username (your “User ID”), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and up-to-date information, and to maintain and update such information. You may not select as your LunaLove Fashion User ID a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your Account to anyone else without our prior written permission.

Additionally, you may be able to access certain parts or features of the Services by using your account credentials from other services operated by third parties (each, a “Third Party Account”), such as those offered by Google and Facebook. By using the Services through a Third Party Account, you authorize us to access information from such Third Party Account for use in connection with the Services. 

You may only use the Services and Products made available to you for your own personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services or Products is prohibited by these Terms or any Additional Terms or applicable laws, then you are not authorized to use the Services or Products. You are solely responsible for any use by you of any Services or Products in violation of these Terms, any Additional Terms, or applicable law.

You may not share your Account (including your user ID or password) with anyone, and you must protect the security of your Account (including your user ID and password) and any other access tools or credentials. You’re solely responsible for any activity associated with your Account, including all charges incurred from use of the Services with your Account.

We may, for any reason, limit or restrict your access to or use of the Services, including, but not limited to, refusing to fulfill any order that you place with us or restricting orders placed under a single customer Account, payment card, or billing or shipping address. We reserve the right to limit, cancel, or prohibit any use of the Services for any reason in our sole discretion, including but not limited to availability and geographic concerns, or if we determine or suspect that you are using the Services for fraudulent or commercial purposes or for any other purposes in violation of these Terms or any Additional Terms.

Cost of the Services

We may charge you to access and use certain parts of the Services (the “Paid Services”). We reserve the right to modify or waive fees required to use certain parts of the Services. You are solely responsible for: (i) the fee for any Paid Services that you order and that are not cancelled in accordance with our cancellation policy, (ii) the price of any Products that are not returned in accordance with our policies, and (iii) fees accrued by you due to lost items. 

For more information about our Services, including pricing and fees and cancellation policies, please see our FAQ Section. Please note that any pricing, fees, and payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of these Terms.

Reserve

If you rent a Product through our Service, the rental fee (“Rental Fee”) will include rental coverage charges and shipping and delivery charges (as applicable) listed on the Service for your rental of the applicable Product, and you authorize us (or our third-party payment processor) to charge your Payment Method (as defined below) the Rental Fee. LunaLove Fashion reserves the right to alter the Rental Fee or availability of any particular item at its discretion and without notice.  

Membership Services

If you purchase a Membership Service, the subscription fee (“Subscription Fee”) will be the then-current applicable subscription rate (including all applicable taxes and fees) listed on the Membership Service on the date that you sign up for such Membership Service; provided that, if your Membership Service is based on a promotional rate, you will be charged a fee equal to the promotional rate for the duration of the promotion, and, after the expiration of the applicable promotion, you will be charged the applicable rate on a recurring monthly basis, and you authorize us (or our third-party payment processor) to charge your Payment Method (as defined below) the monthly Subscription Fee on a recurring monthly basis. For information on the applicable fees, including any applicable discounts and rental coverage charges listed during the check-out process, please see the “FAQ Section" of our Site. LunaLove Fashion reserves the right to alter the Subscription Fee, availability of certain Membership Services, or availability of any particular item at its discretion and without notice. 

Sales

If you purchase a Product through the Services, the purchase price for such Product (“Purchase Price”) will be equal to the purchase fee, applicable taxes and shipping and delivery charges listed on the Service for the applicable Product at the time of purchase. LunaLove Fashion, at its discretion and without notice, reserves the right to alter the price of a Product, the amount or availability of any discount, or the availability of any particular item. You authorize us (or our third-party payment processor) to charge your Payment Method (as defined below) for the Purchase Price when you purchase Products and we will charge your Payment Method the amount of the Purchase Price. We do not make, and expressly disclaim, any warranties of any kind with respect to any Product that you purchase, and such Product is provided on an “AS IS” basis.

Lost Item(s) Fees

If you do not return one or more Products (other than Products that you purchase), you hereby authorize us (or our third-party payment processor) to charge your Payment Method a non-refundable $15 fee for the lost item(s). 

If you are charged by LunaLove Fashion, and pay the $15 Lost Item Fee for a Product pursuant to this “Lost Item(s) Fees” section and as described in the corresponding FAQ Section(s), you are permitted to retain the Product; however, we do not make, and expressly disclaim, any warranties of any kind with respect to the Product, and the Product is provided to you on an “AS IS” basis. 

LunaLove Fashion Packaging 

With the delivery of a Product, LunaLove Fashion will provide you with pre-paid, pre-addressed packaging that you can use to return the Product (“Return Packaging”), as well as instructions for returning the Product to us. You may not keep, sell, or transfer (other than to us) any LunaLove Fashion branded garment bags, accessory bags, and accessory boxes (“LunaLove Fashion Packaging") that we provide to you. If the packaging is not returned prior to the earlier of (i) sixty (60) days after the return of the associated Product or (ii) the termination, cancellation, or expiration of your Account or Paid Services, you hereby authorize us (or our third-party payment processor) to charge your Payment Method a non-refundable non-return fee for each garment bag, accessory bag, and/or accessory box that is not returned to us. After we charge your Payment Method for the LunaLove Fashion Packaging that you did not return, you are permitted to retain such LunaLove Fashion Packaging; however, we do not make, and expressly disclaim, any warranties of any kind with respect to such LunaLove Fashion Packaging, and the packaging is provided to you on an “AS IS” basis. Please see our FAQ Section for the current amount we charge for non-return fees (including for garment bags, accessory bags, and accessory boxes).